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Put the Customer Back Into Customer Service
Date and Time
Thursday Jan 20, 2022
1:30 PM - 4:30 PM CST
Thursday, January 20 2022 at 1:30 PM CST to Thursday, January 20 2022 at 4:30 PM CST
Location
Online (location will be given at a later date)
Fees/Admission
| Cost: $99 | Group Discount: Receive 10% off when registering 5 or more people. | This workshop is part of a series - complete all 6 workshops to receive a Customer Service Certificate. Register for 1 or more workshops separately or register for the whole series by choosing Customer Service Certificate and receive a discount!
Put the Customer Back Into Customer S...
Description
What is good customer service and how can we make it better? In this class, find out how to put the customer back into customer service. The customer’s first point of contact effects the overall experience. Learn the skills and knowledge that will increase customer service satisfaction. Identify how to better understand the customer and provide service that builds ongoing relationships with them. As Shep Hyken says, “Be amazing or go home!” Objectives: Learn the 7 customer service habits that all employees should know, Learn how to deal with difficult customers, Learn the five factors in evaluating service quality. | Cost: $99 | Group Discount: Receive 10% off when registering 5 or more people. | This workshop is part of a series - complete all 6 workshops to receive a Customer Service Certificate. Register for 1 or more workshops separately or register for the whole series by choosing Customer Service Certificate and receive a discount!
Put the Customer Back Into Customer Service
Date and Time
Thursday Jan 20, 2022
1:30 PM - 4:30 PM CST
Thursday, January 20 2022 at 1:30 PM CST to Thursday, January 20 2022 at 4:30 PM CST
Location
Online (location will be given at a later date)
Fees/Admission
| Cost: $99 | Group Discount: Receive 10% off when registering 5 or more people. | This workshop is part of a series - complete all 6 workshops to receive a Customer Service Certificate. Register for 1 or more workshops separately or register for the whole series by choosing Customer Service Certificate and receive a discount!
Description
What is good customer service and how can we make it better? In this class, find out how to put the customer back into customer service. The customer’s first point of contact effects the overall experience. Learn the skills and knowledge that will increase customer service satisfaction. Identify how to better understand the customer and provide service that builds ongoing relationships with them. As Shep Hyken says, “Be amazing or go home!” Objectives: Learn the 7 customer service habits that all employees should know, Learn how to deal with difficult customers, Learn the five factors in evaluating service quality. | Cost: $99 | Group Discount: Receive 10% off when registering 5 or more people. | This workshop is part of a series - complete all 6 workshops to receive a Customer Service Certificate. Register for 1 or more workshops separately or register for the whole series by choosing Customer Service Certificate and receive a discount!
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